At Medicijnen Winkel, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions when a return or refund is necessary. Our Returns and Refunds Policy is designed to provide a clear and transparent process for our valued customers.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must initiate the return request within 14 days of receiving your order.
How to Initiate a Return
To start the return process, please contact our customer service team via email or phone. Provide your order number, details about the product you wish to return, and the reason for the return. Our team will guide you through the necessary steps to ensure a smooth return process.
Refund Process
Once we receive your returned item, it will be inspected to verify its condition. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please note that it may take some time for the credit to appear on your account, depending on your bank or credit card provider.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Products that have been opened or used.
- Items purchased on sale or through special promotions.
Shipping Costs
Please be aware that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount. For exchanges, you will be responsible for paying the shipping costs associated with sending the new item to you.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
Customer Satisfaction
At Medicijnen Winkel, your satisfaction is our top priority. We are committed to providing exceptional service and quality products. If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure a positive shopping experience.
Thank you for choosing Medicijnen Winkel